Frequently Asked Questions
WHO ARE YOU?
Ayo, it's Van Lo founded by me, My Van. ;) Van Lo is a fashion/lifestyle shop and culture hub. I started Van Lo back in 2014 and i had the pleasure of serving thousands of happy customers since. Van Lo stocks streetwear inspired vintage clothing, independent and luxury brands from all over the world and anything else she thinks is cool, exclusive and limited.
I WANT TO BE KEPT IN THE LOOP - HOW CAN WE KEEP IN TOUCH?
If you want to make sure that you never miss another drop, watch my Instagram Stories. Newsletter coming soon. I'll let you know via Instagram, when I'm ready and no, i will never, ever send you pointless spam, promise!
WHAT KIND OF CONDITION ARE YOUR ITEMS IN?
A lot of the clothing i stock is vintage, so a certain level of wear is to be expected. I will never stock anything thats unwearable. Any holes, stains or glaring defects will always be listed on each product's page along with detailed photos. Please check carefully Van LO's VINTAGE CONDITION CHART to every product.
ARE YOUR ITEMS LEGIT?
They are indeed. I'm proud of Van Lo's solid reputation and you can rest assured that no matter what you buy from vanloshop.com, you'll always receive a quality product.
WHAT ARE BOOTLEGS?
Bootlegs are items that though not created by the original manufacturer, have something about them that make them cool enough to stand next to the original pieces. Some of them take a piece of what made the original brand great and run with it in crazy ways like stupid huge spell outs and unique designs that the original brand wouldn't want to do. Even if they're Bootlegs, some of them are super rare and hard to get worldwide.
I rarely stock Bootlegs (If i stock them, they're mostly from Versace and Chanel) but when I do it'll be clearly listed as such in the product title and in the description. Some stores don't differentiate between bootlegs and legit items. We think this is a very shitty thing to do, I don't do that.
HOW SOON WILL I RECEIVE MY ORDER?
I aim to deliver within 3-7 working days approximately. I try to ship once a week.
DOES ALL OF THE CLOTHING ON VANLOSHOP.COM FIT TRUE TO SIZE?
Considering that my products are vintage, please keep in mind that sizes may vary per piece regardless of size indicated. Van Lo stocks clothes from a bunch of different brands and designers from all across the world and each of them have their own opinion on how clothes should fit. Feel free to email me at firstname.lastname@example.org with any questions regarding sizes, detailed photos and/or measurements.
I'M HAVING TROUBLE PLACING AN ORDER, CAN YOU GIVE ME A HAND?
Always, darling! Shoot an email to email@example.com and I'll sort you out with this or anything else you might need help with.